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Chatbot improvement

Entering a chatbot project into a continuous improvement cycle for unique Customer experience

  • Data collection of past conversations between Customers and aluxury brand’s chatbot.
  • Relevance assessment of answers provided by the chatbot.
  • Pattern identification of recurring questions for which the

chatbot hasn’t been trained for yet.

  • A market-led roadmap drives the future features and developments to keep improving the chatbot, ensuring investments are made on the most impactful actions.