Entering a chatbot project into a continuous improvement cycle for unique Customer experience
- Data collection of past conversations between Customers and aluxury brand’s chatbot.
- Relevance assessment of answers provided by the chatbot.
- Pattern identification of recurring questions for which the
chatbot hasn’t been trained for yet.
- A market-led roadmap drives the future features and developments to keep improving the chatbot, ensuring investments are made on the most impactful actions.